Terms & Conditions

#THESTEAMBOATSPECIALIST

Transport Information

DAILY DELIVERY FROM 10AM TILL 8PM!

Food packaging in The Steamboat Specialist we ensure freshness of our food, hence, most of the items will be frozen when delivered. Please allow at least 1 hour for the food to thaw before cooking.

Delivery timing is between 10 am to 8 pm, while The Steamboat specialist tries our best in ensuring punctuality; please understand as road conditions may severely affect our schedule. Recipients are advised to be readily available at the pickup location within the delivery timing.

SELF COLLECTION

We’ll send you a confirmation email containing your purchase details as soon as the order is registered by our system. Self-collection can be arranged between 10 am to 5 pm daily.

CUT OF TIME

We recommend customers to place their orders at least 2 working days in advance so that we can arrange our route. If you require urgent and last-min addition, please kindly call our hotline at +65 6759 5556.

Frequently Asked Questions

When did The Steamboat Specialist start? Why start this service?

We started this business a few years ago, where customers will purchase steamboat ingredients from my parents through phone or their factory in Woodlands. Thereafter, we discover there’s again in such door to door delivery services. We studied the feasibility and set up the website to cater to the market.

Tell us more about your services and how it stands out from other steamboat delivery services?

Our strength is we are also the producer and manufacturer. As a result, we use the freshest material and the lowest price in the market.

Tell us the process also do you also collect the steamboat pot after the meal is over?

We will send an invoice to the customer within 2 working days after they have placed an order. Once the order is confirmed, the customer can leave everything to us. We do not provide steamboat stove or pot as a rental, however, customers can purchase the induction cooker stove from us at an affordable rate.

Refund Policy

We uphold our policy to ensure all your orders were prepared and packed correctly. However, in the most unlikely event that a mistake has been made, do contact us immediately upon receiving your order when the delivery arrived.

The Steamboat Specialist guarantees that all food packed is at our best quality and any fresh or frozen food that does not pass our selection standards are rejected. Therefore, we are confident of the freshness of all our products and the safety of consumption.

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